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AOB MESSENGER
AOB Messenger InstallationAOB Messenger SetupSetup Sites for Incoming Webhook RequestsAOB Messenger Subscriber Event setupSetup Twilio for sending SMS/MMSSetup Plivo for sending SMS/MMSSetup Sendgrid for sending emailsSetup Salesforce for sending emailsSetup MappingsCreate and Preview SMS TemplateCreate and Preview Email TemplateBulk Conversations for SMSBulk Conversations for EmailSetup Conversation componentSending SMS/MMS from Conversation ComponentSending Email from Conversation ComponentSetup conversations component for Community Users (Optional)Allow Community Users to Add Images in Template (Using Content Deliveries)Share channel and template records with Community UserAOB Messenger status/incoming not getting updatedFrequently Asked Questions
Setup Mappings
The mapping will be working in the Bulk Conversations as well as in the conversations component.
Go to the Mappings object and click New.
To get the mapping for the email field when the object and channel are selected, enter the API name in the respective field and select an Email Provider. Click Save.
Similarly, to get the mapping for the Phone field when the object and channel are selected, enter the API name in the respective field and select an SMS Provider. Click Save.
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