Addonblue is a values-driven technology company with over 10 years of expertise in helping companies reach their business goals via perfect development, implementation and maintenance of Salesforce.

Contacts

Addonblue Inc, 3540 Toringdon Way, Suite 200, #215, Charlotte, NC 28277 USA

info@addonblue.com

+1 -800-456-478-23

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Privacy Policy

At Addonblue Inc. (“Addonblue”, “we”, “our”, “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our Salesforce solutions (the “Solutions”) available on the Salesforce AppExchange and other services we provide.

By accessing or using our Solutions, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information when you use our Solutions, contact our support team, or interact with us through other channels. The types of information we collect include:

1.1 Personal Information
Personal information refers to data that can be used to identify an individual, such as:

  • Name
  • Email address
  • Phone number
  • Salesforce Account ID
  • Billing information

1.2 Usage Data
We may collect technical data when you use our Solutions, such as:

  • IP address
  • Device type
  • Browser type and version
  • Operating system
  • Usage statistics (e.g., pages accessed, duration of use, etc.)
  • Errors or issues encountered while using our Solutions

1.3 Customer Data
When using our Solutions, you may provide us with business data or information about your Salesforce environment, including customer data stored within your Salesforce account. We act as a data processor for this information and will handle it in accordance with this Privacy Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

  • To deliver and operate the Solutions, including updates and new features.
  • To respond to your inquiries or provide customer support.
  • To process payments and manage billing.

2.2 To Improve Our Solutions

  • To analyze usage patterns and enhance the functionality and performance of the Solutions.
  • To address any technical issues and improve the user experience.

2.3 Marketing and Communications

  • To send you promotional materials or updates about new features and products that may be of interest to you (with your consent where required by law).
  • To request feedback and conduct surveys to improve our offerings.

2.4 Compliance and Legal Obligations

  • To comply with applicable laws, regulations, and legal obligations.
  • To detect, prevent, or investigate security breaches, fraud, or other illegal activities.

3. Data Sharing and Disclosure

We may share your information with third parties under the following circumstances:

3.1 Salesforce
Since our Solutions are integrated with the Salesforce platform, some of your data may be processed through Salesforce’s infrastructure. Salesforce’s privacy practices apply to data stored in your Salesforce account, and you should review their Privacy Policy to understand how they handle your data.

3.2 Service Providers
We may share your information with third-party service providers who assist us in operating our Solutions, processing payments, or providing customer support. These third parties are contractually obligated to handle your data in a manner consistent with this Privacy Policy.

3.3 Legal Compliance
We may disclose your information if required by law, regulation, or legal process, or if we believe such disclosure is necessary to protect the rights, property, or safety of Addonblue, our users, or the public.

3.4 Business Transfers
In the event of a merger, acquisition, or sale of Addonblue or its assets, your information may be transferred as part of the transaction. We will notify you before any personal data is transferred and becomes subject to a different privacy policy.

3.5 Mobile Information & Opt-in Data No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

4. Data Security

We use industry-standard security measures to protect your personal information, including encryption, firewalls, and secure communication protocols. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, your information will be securely deleted or anonymized.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

6.1 Access and Correction
You have the right to request access to and correction of the personal data we hold about you.

6.2 Deletion
You may request that we delete your personal data, subject to legal and contractual obligations.

6.3 Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

6.4 Objection and Withdrawal of Consent
You may object to the processing of your personal data or withdraw your consent at any time. Please note that withdrawing consent may limit your ability to use certain features of the Solutions.

To exercise any of these rights, please contact us using the contact information provided below.

7. International Data Transfers

If you are located outside the United States, your personal data may be transferred to and processed in the United States or other countries where Addonblue and its service providers operate. By using our Solutions, you consent to the transfer of your data to such locations.

8. Children’s Privacy

Our Solutions are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal data from a child under 16, we will take steps to delete that information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us by filling out a form here: https://addonblue.com/contact-support/

Acknowledgement: By using our Solutions, you acknowledge that you have read, understood, and agree to this Privacy Policy.